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Refund and Returns Policy - More This Way
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Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable digital products
  • Some health and personal care items

 

To complete your return, please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us via the order equiry form in your account area.

 
Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us via the order equiry form in your account area and send your item to the return address laid out on our contact us page (you can also normally find our return address on the back of the parcel the your original order was shipped to you in).

 
Shipping returns

To return your product, you should mail your product to:

More This Way Returns
“Stanmaur” Quakers Walk
London N21 2DE
United Kingdom

You will be responsible for paying for your own shipping costs for returning your item – unless your shipping address is in the UK and the item was received damaged or defective and deemed by us as such.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

More This Way