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Help & FAQs

Welcome to More This Way’s Help and FAQs page! We’ve compiled a list of frequently asked questions to assist you. If you don’t find the answers you’re looking for, please contact our customer support team.

Ordering

1. How do I place an order?

Answer: Simply browse our products, add the desired items to your cart, proceed to checkout, fill in the necessary details, and finalise your payment.

2. Can I change my order after it's been placed?

Answer: If your order hasn’t been processed or shipped, please contact our customer service immediately, and we’ll do our best to accommodate your request.

If your order has already been shipped please do still get in touch – we will still do our best to intercept your order and change it accordingly. Otherwise we will provide further advice on what to do next.

Customer Services

3. How do I track my order?

Answer: Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to track your package.

If you did not receive the confirmation email from us, you can still track your order directly via your online account here:

My Account

Payments

4. What payment methods do you accept?

Answer: We accept secure direct payments via Visa, MasterCard, American Express and PayPal.

5. Is my payment information secure?

Answer: Yes, we use SSL encryption to ensure all payment information is securely processed.

Shipping & Delivery

6. How much is shipping?

Answer: We offer FREE standard shipping for all UK orders.

If you need it faster we have a range of additional UK premium shipping option available at a cost.

Our International Shipping costs vary based on the destination and weight of the order. Costs will be calculated at checkout.

7. How long does delivery take?

Answer: Our UK Standard shipping usually takes 3-4 days, while express shipping is available for next day delivery.

Delivery times for international orders vary dependant on the destination. However rest assured you will be able to fully track your order/s the day after it departs our warehouse.

8. Do you ship internationally?

Answer: Yes, we offer international shipping to All European countries, The Americas, Oceania, Asia, the middle east, and the most of Africa.

Returns & Refunds

9. What is your return policy?

Answer: Items can be returned within 30 days of purchase, provided they are in original condition. Please refer to our Return Policy page for detailed information.

Returns & Refunds

10. How do I process a return?

Answer: Contact our customer service team with your order number and reason for return. They’ll guide you through the process.

Customer Services

11. When will I receive my refund?

Answer: Refunds are typically processed within 2 business days after we receive and inspect the returned items.

Once we have confirmed and initiated a refund, the funds will appear on your account within the following timeframes depending on the original payment method used:

Paypal Payments: Instantaniously
Debit Cards: 1-2 business days
Credit Cards: 2-5 business days

Account & Security

12. How do I create an account?

Answer: Click on the account icon at the top of this page and follow the prompts.

Or you can click on the button below.

Or you can always create you account when you place your first order as part of the checkout process.

Create an Account

13. I forgot my password. What should I do?

Answer: When attempting to login click on the ‘Forgot Password’ link on the login page and follow the instructions to reset your password.

14. How do I update my account details?

Answer: Log in to your account, navigate to ‘Account Settings’ or ‘Profile,’ and make the necessary changes.

Miscellaneous

15. Can I leave a review for a product?

Answer: Absolutely! Infact we ecourage it and will provide a 15% discount off your next order with us on varified product purchases (single use per customer).

We appreciate customer feedback. Simply navigate to the product page and click on ‘Leave a Review’ at the bottom of the products page.

Have a different Question?

If you have any further questions or require assistance, please don't hesitate to contact our customer service team at [email protected] or use our Contact Us page to retrieve our direct phone number.

Contact Us

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Need to get in touch?

  • Phone

+44 (0)203 012 0065

  • Email

[email protected]

Email response times vary between 24 to 48 hours with the exception of weekends and public holidays.

More This Way