Welcome to More This Way’s Help and FAQs page! We’ve compiled a list of frequently asked questions to assist you. If you don’t find the answers you’re looking for, please contact our customer support team.
Answer: Simply browse our products, add the desired items to your cart, proceed to checkout, fill in the necessary details, and finalise your payment.
Answer: If your order hasn’t been processed or shipped, please contact our customer service immediately, and we’ll do our best to accommodate your request.
If your order has already been shipped please do still get in touch – we will still do our best to intercept your order and change it accordingly. Otherwise we will provide further advice on what to do next.
Answer: Once your order has been shipped, you’ll receive a confirmation email with a tracking number and a link to track your package.
If you did not receive the confirmation email from us, you can still track your order directly via your online account here. Simply navigate to “My Account”->My Orders Then click on the view button for the order you wish to track. Any tracking information / links or order comments from our warehousing team will be presented there.
Answer: We accept secure direct payments by the following methods:
Most Major Credit & Debit card providers: Visa, MasterCard, American Express
Other Gateways: PayPal, Klarna, Google Pay, Apple Pay, After Pay & Clearpay.
International Payments: Bancontact, EPS, iDEAL, Przelewy24 (P24).
Crypto Payments: Coming Soon!
Answer: Yes, we use end to end SSL encryption to ensure all payment information is securely processed and when customers are interacting with our website.
Answer: We offer FREE standard shipping for all UK orders.
If you need it faster we do have an additional UK premium shipping option available at a cost.
Our International Shipping costs vary based on the destination and weight of the order. Costs will be calculated at checkout.
Answer: Our UK Standard shipping usually takes 2-3 days, while express shipping is available for next day delivery.
Delivery times for international orders vary dependant on the destination. However rest assured you will be able to fully track your order/s the day after it departs our warehouse.
Answer: Yes, we offer international shipping to All European countries, The Americas, Oceania, Asia, the middle east, and the most of Africa.
Answer: Items can be returned within 30 days of purchase, provided they are in original condition. Please refer to our Return Policy page for detailed information.
Answer: Contact our customer service team with your order number and reason for return. They’ll guide you through the process.
Answer: Refunds are typically processed within 2 business days after we receive and inspect the returned items.
Once we have confirmed and initiated a refund, the funds will appear on your account within the following timeframes depending on the original payment method used:
Paypal Payments: Instantaniously
Debit Cards: 1-2 business days
Credit Cards: 2-5 business days
Other payment processors have different refund processing timeframes (please check with the payment processor / method used).
Answer: Click on the account icon at the top of this page for Desktop users (or below in the menu bar for Mobile) and follow the prompts.
Or you can click on the button below.
Or you can always create you account when you place your first order as part of the checkout process.
Answer: When attempting to login click on the ‘Forgot Password’ link on the login page and follow the instructions to reset your password.
Answer: Log in to your account, navigate to ‘Account Settings’ or ‘Profile,’ and make the necessary changes.
Answer: Absolutely! Infact we ecourage it and will provide a 15% discount off your next order with us on varified product purchases (single use per customer).
We appreciate customer feedback. Simply navigate to the product page and click on ‘Leave a Review’ at the bottom of the products page.
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+44 (0)203 012 0065
Email response times vary between 24 to 48 hours with the exception of weekends and public holidays.
